Getting Help from the Financial Ombudsman

Hi, As far as I know, the financial ombudsman never is in your favour when it comes bank's hidden charges. I am about to make a claim but I am hesitant as they usually say that the bank sent a leaflet about it (whether you received it or not) and that's efficient. Before I made an online purchase (a big one) I had searched on the bank's website about the hidden charges and found nothing. I asked in the chat how to do this online purchase without being declined. they told me the steps but left out the fee charges (however I didn't specifically ask about fees just told them this is what I am about to do). they charge me several hundred pounds in fees.

Sods ----- Law. Aug.---- 2014. For almost two decades we have strived to get justice for the injustice we have suffered at the hands of a world renowned bank--- PICTET & CIE. BANK. Two yorkshiremen both running their own small family businesses trying to resolve the problem by taking all the correct legal procedures to recover their monies. The matter was raised in Parliament – twice-- the FSA investigated the matter concluding that PICTET had rogues operating in their London Bank --- but the rogues had left---saying no one left to prosecute.??? ----- so there. We then approached the Financial Ombudsman Service. (FOS) --- our case was dealt with by seven different people ---- then our numerous E-Mails were ignored --- nobody would speak to us -------so there. We then asked the SFO ( Serious Fraud Office.) to investigate our case ---- the criteria of our case ticked all their boxes. --- we were instructed not to send them any documents/evidence.------ in fact they wrote to us advising us to go to the Citizen's Advice Bureau.(CAB.) Richard Alderman the SFO boss ---- who responded to our letter was the same man who would not investigate the “ Madoff” scandal or the “Libor” fiasco. The MP's committee ---- said he was sloppy--- and the SFO was run like “ Fred Karno's Circus”----- it was an office of fraud.-----so there. Our M.P. approached our local Chief Constable to investigate----- he was called---- Sir Norman Bettison--- Chief Constable of West Yorkshire Police---- a force that made “ Dad's Army” look like the S.A.S. They were inept – corrupt ---malicious --- from top to bottom. We were criminally dealt with by the Forces Solicitor---- the Head of the Economic Crime Unit ----and the Chief Constable ----- so there. We were then advised to pass our complaint against West Yorkshire Police to the I.P.C.C.– which we did --- they advised us to make our complaint to ---- the West Yorkshire Police --- we did with reluctance --- all we got was abuse and obfuscation.----- so there. Sir Norman Bettison ---- The Forces solicitor--- and the Head of the Economic Crime ---- have all been removed from their posts and facing criminal allegations. ------ so there. We even sought justice through the Courts --- culminating in a visit to the Court of Appeal-London.--- On leaving the Courts of Appeal that day our barrister a “rising star” informed us --- that if that was British Justice then you can keep it. He quit the law and moved to Canada ----- so there. A few years later we learned that one of the judges ( Lord Justice.) in our case at the Court of Appeal was related to a senior executive of the Pictet Bank -----so there. The Ministry of Justice passed our case to Lord Myners to investigate --- we would rather have had Mickey Mouse or Donald Duck do it. --- to this day we don't know ---whether he did any