Case Studies

Real examples of hidden charges encountered in everyday situations and how they were handled. These stories highlight tactics used by businesses and practical ways to spot unexpected costs.

Hidden Fees and Building Contractors: A Case Study

How one homeowner got caught out by hidden contractor charges and what she did differently to avoid the same mistake twice.

I Avoid Hidden Charges on the High Street: A Case Study

How one shopper avoids overpaying on the high street by haggling and staying alert to hidden charges.

I Avoid Hidden Fees in Online Auctions: A Case Study

How one shopper avoids surprise costs when bidding online by hunting for local deals and collection options.